Today's Features

Disruptors: Talent Crisis? What Talent Crisis?

Disruptors Wiley, Deshayes, Satterley, Etienne, Penczak and Vanover offer their takes on staffing in the accounting profession.

By Amy Welch

In a post-pandemic gig economy, the rest of the world laments the staffing crisis. However, while the solutions may not be easy, they seem to be pretty simple.  

Follow the Disruptors here

MORE THOUGHT LEADERS: James Graham: Drop the Billable Hour and You’ll Bill MoreKaren Reyburn: Fix Your Marketing and Fix Your Business | Giles Pearson: Fix the Staffing Crisis by Swapping Experience for Education | Jina Etienne: Practice Fearless InclusionBill Penczak: Stop Forcing Smart People to Do Stupid WorkSandra Wiley: Staffing Problem? Check Your Culture | Scott Scarano: First, Grow People. Then Firm Growth Can Follow | Jody Padar: Build a Practice that Works for You, Not Vice-Versa | Ira Rosenbloom: With M&A, Nobody Wants a Fixer-Upper | Peter Margaritis: The Power Skills Every Accountant Needs | Joe Montgomery: Find the Sweet Spot of the Right Clients, Right Services and Right PricesMarie Green: Your Bad Apples Are Ruining YouMegan Genest Tarnow: Hire for Curiosity Rather Than ComplianceClayton Oates: One Way to Keep Clients for Life |

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In the CPA Trendlines Disruptors one-on-one interview series with Liz Farr, some of the profession’s most innovative thinkers suggest solutions ranging from re-examining your firm’s culture to tapping into two-year colleges for new talent. Here, several weigh in on what they see as the potential answers to one of the most troubling issues in the accounting profession.

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Let Interns Fix the Staffing Shortage?

Source: IIA

Critical demand for data analytics, cybersecurity, and artificial intelligence skills.

By CPA Trendlines Research

Internships could play a pivotal role in addressing the talent needs of the profession, according to a new study.

MORE in TALENT & CAREER DEVELOPMENT: Talent Crisis? What Talent Crisis? | Why Would Anyone Become a CPA? | Five Questions About Facing Challenges | It’s Time to Prepare the Next Generation | Fifteen Strategies for First-Time Supervisors | Measure Knowledge Gaps (Then Close Them)

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With 74 percent of internships designed to lead to permanent employment, these programs are not just supplemental but foundational to preparing students for professional roles.

Still, only 28 percent of college programs make internships integral to the curriculum. READ MORE →

Before the Audit: More Than Just Checklists

Effective inquiry starts with knowing how to ask the right questions.

By Alan Anderson, CPA
Transforming Audit for the Future

To weave relevance into the fabric of your firm culture, your team must shift from just getting the work done, with relevance as an afterthought, to putting the client at the center of the audit. That starts by building a foundation with the four U’s of understanding your client, the industry, the standards and how to audit.

MORE: Are You Correctly Identifying the Relevance Intersection? | Lack of Relevance Drives Audit Commoditization | Five Crucial Attributes for Successful Audit Leadership | Traditional Audits Don’t Deserve Premium Billing | Four Basic Understandings Every Auditor Must Master | Put the Ethics Code to Work for Your Clients and Your Firm | Turning Audit & Accounting into Assurance & Advisory | WANTED: Great Audit Mentors | Is Audit in Crisis Because of Definitions? | Stop Sending the Wrong Message to Audit Teams | Closing the Audit Expectations Gap
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To master these, you first need a natural sense of curiosity. Out of curiosity comes inquiry. We’ve all been taught that inquiry is one of the fundamental components of the audit process. But too often, inquiry doesn’t go any further than getting some answers to the questions on a checklist. And too often, those questions are the same ones that get asked at every audit engagement. The client has probably heard them (and answered them) more times than you can imagine.

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A Friendly Chat or a Billable Discussion?

two older men pausing on golf course to talk, one has hand on other's shoulder

Make your intentions clear at the outset.

By Ed Mendlowitz
202 Questions and Answers: Managing an Accounting Practice

Question: I have a close friend who is also a client. He went through a rough time with his wife threatening a divorce and we spent a lot of time talking about it (out of office settings).

MORE: Busy Season Is Over, So It’s Time for Some Resolutions | Hold Staff Accountable If You Want Them to Listen to You | How to Raise Your Rates | Three Ways to Start an Accounting Practice | How Much Is Your Tax Practice Worth? | Merge in Lower-Priced Work without Losing Out
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I sent him a bill and he returned it with a notation that “we spoke as friends and not as a professional consultation, and the bill should be canceled.” What should I do?

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On a Mission: Introducing Accounting, Reaction, Comedy

Accountants on a mission: Accounting, reaction, and maybe a little fun.

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Accounting ARC 
With Donny Shimamoto, Liz Mason, and Byron Patrick

Center for Accounting Transformation

In a universe where financial chaos threatens to overwhelm even the bravest souls, our trio of accounting change agents emerge to restore order, one ledger at a time. These stewards of integrity are uniting to serve the integrated ecosystem of families, businesses, and communities and aligning their efforts to unlock the power of the accounting profession with their unique blend of wit, wisdom, and, yes, a dash of comedy.

MORE: Harper & Co. CPAs: The Perspective of a Non-Accountant is ImperativeMenlo Innovations: Improve Office Culture by Overhauling Internal Reviews | Dustin Wheeler: For Serious CAS Success, Hire Tech Teams | Chase Birky: Overcoming Paralysis By Analysis |

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In the inaugural episode, our agents pull back the curtain to reveal the origins of their financial prowess. Delve into the captivating backstories as they share their personal journeys, unveil the driving forces behind their decision to become accounting professionals, and what led them to seek and find ways to improve the world.

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Eleven Possible Pitfalls of Mergers

illustration of merger: four jigsaw puzzle pieces, each held by a different person's hand

What is driving the sale? Is your firm ready?

By August J. Aquila
Price It Right: How to Value Accounting Services

The trend for small and midsized CPA firms to merge is accelerating as the competitive environment becomes even more demanding. While hundreds of firms merge every year, history continually shows that at some point in the future, things don’t always work out. Like marriage, some mergers are successful while a great majority fail. Many of the reasons for failure can be avoided if firms do their homework at the front end before entering the merger.

MORE: Dodge the Four Curses of a Production Orientation | Clients Buy Solutions, Not Features | Make Sure You Know What You Will Get from Your Marketing | Three Pillars Support a Successful Accounting Firm | Clients Have Six Reasons for Needing You | Six Ways to Market Your Technology Consulting Practice | Sixteen Marketing Activities to Try | The Four Steps of Your Personal Marketing Process | How Does Your Firm Measure Up? | Six Questions Before Asking for All the Referrals You Deserve | Five Rules for a Marketing Orientation | Ten Keys to Marketing Success
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The merger and acquisition drivers are constantly changing. Some of the drivers we see today are a constantly changing marketplace, the creation of megafirms beyond the Big 4, the sophistication of clients, the high demand for qualified people, technology, the cost of acquiring new clients, and finally, the accounting industry being in a mature market.

As we will see, most mergers fail because of non-financial reasons. Unlike the sale of the manufacturing company, mergers of accounting firms are a lot more difficult to accomplish.
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Change Is Inevitable, Even in Marketing

Sometimes it’s improvement. Sometimes it isn’t. What role will you play?

By Bruce Marcus
Professional Services Marketing 3.0

EDITOR’S NOTE: CPA Trendlines was privileged to have a long relationship with Bruce W. Marcus, who was ahead of his time in his thinking and practice in marketing for accounting. We are publishing some of the late expert’s evergreen work, which retains wisdom for the present.

Speaking of change, as we have been, in the several months it took me to write my book and to choose from the hundreds – maybe thousands – of articles I’ve written over the years, a great deal has changed. And not just trivial stuff.

MORE: Do You Want More Publicity? Or BETTER Publicity? | How to Write Media Releases That Capture an Editor’s Attention | Why Accountants Should Be Nice to Journalists | Ten Keys to Crafting Ads | Four Things to Know About Social Media | Internal Communications Are Underrated | Four Things Better Than a Company Song | Let’s Lose the Word ‘Image’ | The Risk In Not Understanding Risk | What Your Marketing Program Can and Can’t Do | Nine Reasons That Prospects Say Yes | How Marketing Evolved to 3.0 | Accountants Don’t Sell Soap.
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The movement to replace the hourly billing with value billing has accelerated. Firm mergers, consolidations, new boutique firms that bear little resemblance to the historical professional firms, new technology that makes obsolete technology that was itself only months old. It seems that observations (I don’t make predictions) that I made decades ago about the need to go outside the firm for new sources of capital to finance growth have turned out to be accurate. New professional/marketers partnerships are springing up. Professional Services Marketing 3.0 is in full swing.
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Five Business Development Mistakes to Avoid

Businessman working on laptop with wall of symbols scribbled behind him

Don’t have a skill? Hire someone who does.

By Sandi Leyva
The Complete Guide to Marketing for Tax & Accounting Firms

If you’re a sole practitioner or small-firm operator, you’re probably very good at what you do – or you wouldn’t be in business today. But when it comes to marketing and selling yourself, well, many of us didn’t voluntarily sign up for that part.

MORE: Twelve Ways Your Business Card Can Hurt You | How to Use ChatGPT to Create Images | How to Leverage ChatGPT During This Crazy Tax Season | Got FOMO When It Comes to AI and ChatGPT? You Should: Here’s What You’re Missing | Create a Bad Website in Ten Easy Steps | Eight Steps to Getting Started with AI: A Guide for Tax Professionals | How to Weather Any Economic Storm | Leverage Your Strengths to Beat Stress
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As a matter of fact, some of us are resisting – kicking and screaming – marketing ourselves. So no wonder, for some of us, business is slow or not growing at the rate we’d like.
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